Näpp Terms and Conditions

These Terms and Conditions form a legally binding agreement made between you, whether personally, concerning your access to and use of the Näpp website connection with our Näppsitter community as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto.

You agree that by accessing the Site, you have read, understood, and agree to be bound by all these Terms and Conditions. If you do not agree with all these Terms and Conditions, then you are expressly prohibited from using the Site and service.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to and will be believed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are published.

The service provided by Näpp is intended for users who are at least 18 years of age. A valid government issued ID must be provided with your application as proof of age compliance.

Intellectual Property Rights
Unless otherwise indicated, the content on the Näpp website and any other channel maintained by the company is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”) and the trademarks, service marks, and logos contained therein are owned or controlled by us and licensed to us, and are protected by copyright and trademark laws. No part of the content created and owned by Näpp can be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. For user-generated content or B2B purposes, we have created a branding guide that can be freely used to generate content on our behalf and can be obtained through direct contact and sign-off with the Founding partners. Please contact us at hello@napp.community

User Representations
By using the Näpp service, you stand for and warrant that:

  1. All registration information you submit will be true, accurate, current, and complete.
  2. You will keep the accuracy of such information and promptly update such registration information as necessary, including your scheduled availability.
  3. You have the legal ability, and you agree to follow these Terms and Conditions.
  4. Not a minor in the district in which you live.
  5. You will not access any Näpp service through automated or non-human means, whether through a bot, script, or otherwise.
  6. You will not use Näpp for any illegal or unauthorized purpose. Näpp cannot be held responsible for any illegal activity such as abuse, which takes place during the babysitting process – however we do our best to ensure the members of our community exist in a safe environment.
  7. Your use of the Näpp website will not violate any applicable law or regulation.

If you supply any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse all current or future use of Näpp (or any portion thereof).

User Registration
You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we decide, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Babysitters – Regardless of your years of experience, it is necessary to register as a babysitter on our platform. You agree to maintain and update the information on your profile and respond to messages from parents as soon as possible and certainly within 24 hours. Registration is free of charge, and once Näpp receives your application, a one-to-one video or in person meeting will be planned. You are expected to not release any unsolicited sensitive information about yourself onto our platform, as it is a public profile you are creating. You will enter your full address in your application, but only the first four digits of your postcode and the city will appear, providing the families a general area or neighbourhood indication, but not an exact location. All accepted Näppsitters undergo a one-to-one interview, where your experience, motivation and qualifications as a babysitter will be discussed and evaluated and you will be on-boarded by one of the Näpp Co-Founders. Once you are accepted onto the Näpp platform, you will have a period of 6 months to hold a valid Paediatric First Aid Certificate. It is your responsibility to register and attend an accepted course and details on the validity of the course will be discussed with you. You should be first aid trained within no more than 6 months from the publication date of your profile and maintain a valid training certificate for the duration of your Näpp career.

Parents – To access detailed Näppsitter information, you must first create your Parent/Family Profile.  To contact Näppsitters, it is necessary to become a member. Registration for the membership currently costs 20 euros per month; the monthly membership can be canceled at any time. The membership fee of €20/month is non-refundable. 

The personalized matching service, provides regular support with a Näppsitter, with all recruitment and preparation completed by Näpp, saving you time and effort and guaranteeing your family consistency for at least six months with the same Näppsitter.  For possible last-minute changes or illness, a backup babysitter from Näpp will be provided, at no extra administrative costs.  The current all-inclusive price for the matching services starts from €250 to €475 (incl. btw), based on scheduling flexibility and specific skills and/or education required.

Refunds – Self-Service Platform Membership Fees are not refundable.  They are charged every 30 days and can be canceled at any time.  The matching fee is refunded if a match is not possible.  Weekly updates will be provided on the progress of the recruitment search.  

A one-week trial period will be in place to ensure that both Näppsitter and the family can have a test period past the initial meeting interview.  Once a Näppsitter begins their work with the family if the skills of the Näppsitter are not meeting the family’s expectations, a replacement Näppsitter will be provided at no extra cost should the change occur within the first two months of collaboration.  In this unlikely event, no additional charges will be incurred by the family, and a replacement Näppsitter will be proposed in the shortest delay possible.  After two months of work with the family, if the collaboration ends for any reason, a replacement can be provided but fees may apply, covering additional recruitment costs.  Given the circumstances are impossible to pre-determine, we will strive to find the best solution to support the family and the Näppsitter.  The recruitment process and onboarding trial period are in place and completed in a thorough and dedicated way, to provide time for securing the match between the Näppsitter and the family.

Prohibited Activities
As a user of Näpp you agree not to:

  1. Systematically retrieve data or other content from any of our channels, create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  2. Make any unauthorized use of any of our channels, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
  3. Make improper use of our support services or submit false reports of abuse or misconduct.
  4. Engage in any automated use of the system, such as using scripts to send messages, or using any data mining, robots, or similar data gathering and extraction tools.
  5. Attempt to impersonate another user or person or use the username of another user.
  6. Use any information obtained from Näpp to harass, abuse, or harm another person.

User Generated Contributions
Näpp may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on any channel, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”).
Contributions may be viewable by other users of these channels, and through third-party websites. As such, any Contributions you send may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

  1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party
  2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, Näpp, and other users of Näpp to use your Contributions in any manner contemplated by Näpp and these Terms and Conditions.
  3. The leading members of Näpp and you have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by Näpp and these Terms and
  4. Your Contributions are not false, inaccurate, or misleading.
  5. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
  6. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
  7. Your Contributions do not contain any material that asks for personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
  8. Your Contributions do not violate any federal or state law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
  9. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual orientation, or physical handicap.

Any use of the Site in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use our service or access to our channels.

We do not assert any ownership over your Contributions. You keep full ownership of all your Contributions and any intellectual property rights, or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any of our channels.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

Guidelines for Reviews
Our platform has a reviewing feature, in which parents can review the Näppsitters/carers. When posting a review, you must comply with the following criteria:

  1. You should have firsthand experience with the person/entity being reviewed.
  2. Your reviews should be honest and not hold offensive profanity, or abusive, racist, offensive, or hate language.
  3. Your reviews should not have discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.

We may accept, reject, or remove reviews at our sole discretion. We have absolutely no obligation to screen reviews or to remove reviews, even if anyone considers reviews objectionable or inaccurate. We do not endorse reviews, and they do not necessarily represent our opinions or the views of any of our affiliates or partners. Näpp is a facilitator and not an arbitrator when it comes to the reviews provided to the Näppsitters/carers by the parents.

We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, send by any means, display, perform, and/or distribute all content relating to reviews.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding Näpp (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgement or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions. We reserve the right to make use of anonymized Submissions to improve the user experience, when applicable.

Third Party Websites and Content
The Näpp website and other channels may have links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third Party Content”).

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through our channels or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

Platform Management
We are committed to maintaining fair and unbiased content management. We reserve the right, but not the obligation, to:

  1. Monitor the platform for violations of these Terms and Conditions.
  2. Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms and Conditions, including without limitation, reporting such user to law enforcement authorities.
  3. In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically possible) any of your Contributions or any portion thereof.
  4. In our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems.
  5. Otherwise manage the platform in a manner designed to protect our rights and property and to facilitate the proper functioning of the platform.
  6. Only pictures of the users should be uploaded to the Näpp website. Pictures of other individuals or children should be removed, or the faces covered to protect their privacy. We will remove pictures of individuals that are not the Näppsitter or the parent, unless written consent is provided from those individuals in the picture or the parents of the children in the picture.


In the spirit of building a trusting and reliable community, we acknowledge that plans can change and unfortunate and unforeseen circumstances may arise interfering with planned bookings.  Our messaging center is connected to our booking system, facilitating the communication between our Näppsitters and Families.  In the event of a required cancellation happening less than two hours from the booking start time, one hour of the Näppsitters time will be provided in compensation and a reimbursement of travel expenses provided by the family.  Similarly, Näppsitters, with the support of Näpp’s founders, commit to ensuring last minute changes are extremely rare and if they happen are swiftly communicated and a back-up Näppsitter is provided.  

Privacy Policy
We care about data privacy and security. By using the service, you agree to be bound by our Privacy Policy, which is incorporated into these Terms and Conditions. We do not share any data that we have on our users with any other party, and we do not use it for purposes that are exploitative of the users.

Account Terminations and Legal Action
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.
In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Website/Channel Modifications
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to change or discontinue all or part of the Site without notice at any time. Nothing in these Terms and Conditions will be construed to bind us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith. If we decide to make an update, when appropriate, can notify the user by email.

Contact Us
If anything is unclear or you wish to give us feedback, please contact us though:

Phone: +31 (0) 6 2331 7667 or +31 (0) 650741177
Email: hello@napp.community Or our contact form: https://napp.community/contact-napp/

We will respond to your query within the next business day.

Get in touch with us for customized support

We exist to provide a safe, positive, and reassuring environment for international families, knowing that their kids are in the hands of someone who understands them. Families can find a trusted Näppsitter who engages with the children at a lingual level of the family’s choice.

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